Business team taking customer calls with Centricall AI voice agents

Voice AI agents

Your AI voice agent, working 24/7.

Centricall AI is a voice AI platform that builds custom AI voice agents and AI receptionists to handle inbound and outbound calls and bookings in real time, 24/7 — automating workflows, streamlining operations, and unlocking smarter decisions for your business.

Solutions for your business

Find the fix for your call problem

Each solution targets a specific problem costing you calls, time, or money, so you know at a glance which one fits.

Missed calls after hours

24/7 AI Receptionist

Your agent answers every inbound call, greets the caller, and books or routes them, even at 2am.

Leads going cold

Automated Follow-ups

Outbound reminders, follow-ups, and lead qualification run on their own, so no opportunity slips away.

Hours lost to data entry

CRM & Calendar Sync

Every call logs to your CRM and appointments book straight into your calendar, with zero manual work.

No visibility into calls

Recording & Sentiment

Recordings, transcripts, and live sentiment on every call, so you always know what's really happening.

Rising cost per call

Scale without hiring

Handle more volume without adding headcount, the agent absorbs spikes and after-hours load, tuned to stay sharp as you grow.

Voice AI platform

One AI voice agent platform for every call

Centricall AI is an AI voice agency and product team in one: we design the agent, then run it on our own voice AI platform.

Most businesses arrive here after trying to assemble an AI powered voice assistant out of parts, a dialler here, a transcription tool there, an AI voice application nobody owns. Centricall AI replaces that with a single AI voice agent service: a conversational AI voice assistant that holds a real phone conversation, completes the task on the call, and writes the result into the systems you already run.

Agencies, resellers and VA firms can license the same white label AI voice agent platform under their own brand, one time, with no revenue share; organisations that need call data to stay in their own environment can run it on-premise.

AI voice agents for business

One AI voice agent platform covering reception, support, and sales. The same AI voice agents for customer service qualify leads, answer product questions, and book work, so voice AI for business stops being a pilot and starts carrying real volume.

Inbound and outbound AI voice calls

Voice AI platforms for inbound and outbound call centers usually mean buying two separate products. Here it is one: an AI voice call center that answers the queue by day, and the same AI voice caller running the callbacks after it, with AI voice calling for reminders and follow-ups on whatever schedule you set.

AI voice software you can build on

Under the AI voice agent services sits our own AI voice software, with an AI voice agent API, webhooks, and CRM connectors. AI voice automation your team can extend rather than an AI voice app you are locked out of.

Call examples

See what’s possible

Real calls your agent can handle, from inbound reception to outbound follow-ups, filtered by the job they do.

Sales

Inbound Lead Call

Trigger

Customer calls in

  1. 1Greet & identify need
  2. 2Qualify & answer
  3. 3Book or route

Leads captured 24/7

No more voicemail

Support

Support Reception

Trigger

Inbound support call

  1. 1Verify the caller
  2. 2Resolve or triage
  3. 3Log to CRM

Faster resolution

Every call logged

Finance

Payment Reminder

Trigger

Overdue invoice

  1. 1Place outbound call
  2. 2Confirm or collect
  3. 3Update the record

Fewer late payments

Hands-off follow-up

Sales

Appointment Reminder

Trigger

Upcoming booking

  1. 1Call the customer
  2. 2Confirm or reschedule
  3. 3Sync the calendar

Fewer no-shows

Calendar stays clean

Support

After-Hours Answering

Trigger

Call after hours

  1. 1Answer instantly
  2. 2Handle or take details
  3. 3Notify the team

24/7 coverage

Nothing missed overnight

Support

FAQ & Routing

Trigger

Common question

  1. 1Understand intent
  2. 2Answer from knowledge
  3. 3Escalate if unsure

Instant answers

Fewer transfers

How it works

A process built for results

Clear milestones, constant communication, and zero surprises. Here’s how we get from idea to impact.

Step 01

Discovery & Success Criteria

We map your call flows, tools, and goals, and define what a great call sounds like.

01
Step 02

Build the Agent + Connect Data

We craft the scripts and voice, then connect your CRM, calendar, and systems with scoped access.

02
Step 03

Test + Simulate + Review

We run simulated calls, refine the responses, and review security before anything goes live.

03
Step 04

Launch + Monitor + Iterate

We go live with monitoring in place, then tune the agent based on real calls.

04

Proof & reliability

Proven results

Real outcomes from real call volume, more calls answered, more appointments booked, fewer leads lost.

01

Never Miss a Service Call

Case StudyHome Services

41%more booked jobs

AI receptionist answering 24/7.

Problem

An HVAC and plumbing company lost emergency jobs every night, after-hours and overflow calls hit voicemail and most callers hung up and dialed the next contractor.

Approach:

Deployed an inbound voice agent that answers on the first ring, captures the job details, prices common visits, and books the dispatch slot straight into the scheduling tool.

Outcome:

Emergency leads captured around the clock and a 41% lift in booked jobs, without adding a night dispatcher.

02

Turn Listing Inquiries Into Showings

Case StudyReal Estate

2.4xmore showings booked

Instant response to every listing call.

Problem

A brokerage's agents were in showings all day, so inbound buyers and renters went to voicemail, and hot leads were gone before anyone called back.

Approach:

Set up a voice agent that answers every listing inquiry instantly, qualifies budget and timeline, and books the showing into the agent's calendar with the property details attached.

Outcome:

Speed-to-lead dropped from hours to seconds, more than doubling showings booked and keeping agents focused on closing.

03

Cut No-Shows at the Clinic

Case StudyHealthcare

31%fewer no-shows

Automated reminder & reschedule calls.

Problem

A multi-location clinic was losing revenue to no-shows, and front-desk staff couldn't keep up with manual reminder calls or the flood of inbound scheduling requests.

Approach:

Added outbound voice calls that confirm, remind, and reschedule appointments, plus an inbound agent that books and triages routine requests, every result synced to the EHR.

Outcome:

31% fewer no-shows, fuller schedules, and front-desk staff freed from the phones to focus on patients in the room.

04

Faster Collections, Fewer Drop-offs

Case StudyFinance

28%faster collections

Compliant outbound payment reminders.

Problem

A lender's collections and loan-servicing teams couldn't make enough outreach calls, so payment reminders slipped and applicants abandoned half-finished applications.

Approach:

Deployed a compliant voice agent that places payment reminders, answers balance and status questions after identity verification, and follows up on stalled applications, logging every call to the CRM.

Outcome:

28% faster collections and more applications completed, with a full audit trail on every regulated conversation.

What clients say

Centricall's agent answers every call now, even at 2am. We stopped losing leads to voicemail overnight.

Prakash Raj

Founder, Citiair

Setup was fast and the voice is genuinely natural, most callers don't realize they're talking to AI.

Jack Thompson

Chief Operating Officer

It books straight into our calendar and logs every call to the CRM. No more manual notes after the fact.

Charlotte Bennett

Chief Technology Officer

Centricall picks up every inbound call and books meetings straight into our calendar. Our sales pipeline has never been fuller.

Marichamy Alwarsamy

VP of Sales, Growthlabs

Our stack

OpenAIHubSpotTwilioGeminiVercel
Centricall specialist on a discovery call

Get in touch

Let’s build your voice agent

Book a discovery call and we’ll map the calls your agent should handle, no pressure, no jargon.

  • Map the inbound and outbound calls to automate
  • Review your phone setup, CRM, and calendar
  • Get a ballpark timeline and go-live plan

Schedule a discovery call

Tell us a bit about your systems and goals.We’ll follow up with the next steps.

We’ll only use your info to respond to your inquiry.

FAQ

Common questions

Everything you need to know before we start working together.

Three, and most customers end up using all of them: inbound reception, outbound calling for reminders and follow-ups, and the integration work that puts every call into your CRM and calendar. The AI voice service is delivered as a managed deployment, we build, test, tune, and run the agent, so AI voice agent solutions are scoped around your actual call flows rather than sold as a fixed template. There is no separate AI voice call app for your team to install; the agent answers on the number your customers already dial.

An AI voice agent platform. An AI voice over platform generates recorded narration from a script you supply. Centricall AI is an AI voice company building agents that hold a live two-way phone call, listening, answering, and acting on what they hear. If you need synthesised narration for a video, this is the wrong tool. If you need an AI voice call agent that picks up the phone and finishes the job, it is the right one.

Voice assistant AI of the kind built into a phone or a smart speaker waits for a command and answers it. An AI based voice assistant on a business line has to do considerably more: hold the thread of a conversation, ask its own qualifying questions, check a live calendar, and complete the task before hanging up. That is what we mean by an agent. Consumer AI voice apps stop at the answer; an agent stops at the outcome.

Most Centricall AI voice agents go live in days, not months. The process starts with a focused use case, testing on real calls, and expanding to additional workflows as needed.

Yes. Centricall AI uses natural, low-latency voices with customized scripts, tone, and personality so conversations feel natural and aligned with your brand.

Yes. Centricall AI agents can answer inbound calls and make outbound calls for tasks like appointment reminders, follow-ups, lead qualification, and customer communication.

Yes. Centricall AI integrates with tools like HubSpot, Salesforce, and Go High Level to create contacts, log calls, and schedule appointments automatically.

When needed, the AI voice agent can detect the requirement and warm-transfer the caller to the appropriate team member with conversation context.

Centricall AI records and transcribes calls with controlled access, encrypts data in transit, and provides businesses control over system access and data handling.

Centricall AI offers usage-based pricing with monthly plans including Starter, Growth, and Professional options that scale based on call volume.

Yes. Centricall AI can detect caller language and respond naturally in multiple languages to help businesses support more customers.

Yes. Businesses can route their existing phone number to the Centricall AI voice agent without changing the number customers already use.

Centricall AI answers calls 24/7 and can handle multiple conversations during peak periods, helping businesses avoid missed calls and voicemail.

Yes. Enterprise deployments are scoped around your peak concurrency, integration depth and compliance obligations rather than sold from a plan tier. For organisations that cannot let call data leave their environment, the platform can be deployed on-premise inside your own cloud account or data centre, and for those that want to own it outright there is a perpetual source-code license.

In practice they are rarely technical. The recurring ones are integration scope creep, deciding what the agent must never attempt, getting call-recording and retention policy signed off, and agreeing how success is measured before launch rather than after. Concurrency and latency are solved problems by comparison.

Normalise pricing to all-in cost per minute at your real volume, then judge on completion rather than voice quality: what share of calls end with the caller's request actually done. Test with your own difficult calls rather than a scripted demo, and confirm outcomes reach your CRM without anyone retyping them.

Yes. Booking is the most common deployment: the agent answers, works out what the caller needs, checks live availability, books the slot, and confirms it, then places reminder calls before the appointment. Nothing is left as a message for someone to action later.

The strongest fits are businesses where the phone is the front door: dealerships, hotels and hospitality, real estate, home services and trades, healthcare and dental practices, veterinary clinics, restaurants, legal firms, financial services, recruitment and education. Each has a dedicated page covering how the calls differ.

There is no single best platform, only the best fit for how a small business actually gets its calls answered: a managed agent for a team with no engineer to spare, or a developer platform like Vapi or Retell AI for a team that wants to build and run its own. Judge any shortlist on completion rate, all-in cost per minute at your real volume, and how cleanly it hands off to a person, not on voice quality alone. Centricall is built for the first group, a managed AI voice agent that goes live in days and answers, books, and syncs to your CRM without you assembling anything yourself.