Pricing that scales with you

Pricing questions

How do AI voice agent per minute rates work here?

Each plan includes a minute allowance, and anything beyond it bills at the plan's overage rate, between $0.20 and $0.15 a minute. That is the whole of our AI voice platform pricing: no separate speech recognition, language model, or text-to-speech line items, which is where a lot of voice AI automation pricing gets confusing. Phone numbers are billed separately at $5 to $7 a month because they are a genuine pass-through cost.

What makes this scalable voice AI pricing rather than a fixed plan?

The cost per minute falls as the allowance rises, and nothing about the agent changes when your volume does. Concurrency is not metered, so a Monday morning spike costs the same per minute as a quiet Wednesday. For larger deployments the voice AI agent cost is quoted against your peak concurrency and integration scope instead of being pushed into a plan tier that does not fit.

Is this the same as voice API pricing or an AI voice generator price?

No, and the difference is worth being clear about. Voice API pricing bills you for synthesis or transcription by the character or the second, and an AI voice generator price covers producing audio from a script you supply. Neither includes telephony, conversation handling, integrations, or anyone building and maintaining the agent. Our plans cover the whole running system, which is why the number looks different from a raw API rate card.

How much does an AI voice agent cost?

Centricall plans start at $49 a month for 50 included minutes, $149 for 120 minutes, and $299 for 300 minutes, with overage between $0.20 and $0.15 a minute and phone numbers from $5 to $7 a month. Larger deployments, on-premise installs and white-label licenses are quoted against scope rather than sold from a plan tier.

How should I compare AI receptionist pricing plans?

Divide the plan price by the included minutes and compare cost per minute, because allowances differ enormously between providers and headline monthly prices are not comparable. Then check the overage rate, since that is what you actually pay once the agent is working.

How does this compare to a live answering service?

Published answering service plans commonly work out between roughly $3.45 and $5.00 per included minute. On the same basis our plans work out around $1.00 to $1.24. The larger difference is what happens on the call: a message service leaves the work still to do, while the agent completes it.

Is an AI receptionist cheaper than hiring someone?

On direct cost, yes. United States Bureau of Labor Statistics data puts median receptionist pay at $37,230 a year as of May 2024, before employment costs. But they are different purchases: a receptionist covers one shift with human judgment, while an agent covers every hour and every simultaneous call within a defined scope. Most businesses end up running both.

What is the ROI of an AI receptionist?

Work it out from your own call logs rather than a calculator. Count unanswered and after-hours calls in a typical month, multiply by your average customer value and your conversion rate on answered calls, and compare that against the plan cost. If the recoverable figure is small, your phones are not the constraint and we will say so.

Are there setup fees or contracts?

The published plans are monthly. Where a deployment needs integration work, custom call flows or migration from an existing system, that is scoped and quoted separately rather than hidden in the plan price.

What happens if I go over my included minutes?

Overage is billed per minute at the rate on your plan, between $0.20 and $0.15 depending on tier. If you are consistently over, moving up a tier is cheaper than paying overage, and we will tell you when that point arrives.

Do you charge per minute or per connected minute?

Included minutes and overage are billed on call time. If you are comparing against a platform that bills per connected minute, model both against your own answer rate, because for outbound campaigns with low pickup the two produce very different bills.

Is there pricing for large or enterprise call volumes?

Yes, quoted against your peak concurrency, integrations and compliance requirements. High-volume operations often find a one-time on-premise or white-label license works out better than any per-minute arrangement, because it removes the meter entirely.

Can I use my existing phone number?

Yes. Your existing number can be routed to the agent, so customers keep dialling the number they already know.