Legal
Privacy Policy
Effective Date: June 30, 2026
1. Introduction
Welcome to CentriCall. Your privacy is important to us. This Privacy Policy explains how CentriCall collects, uses, stores, and protects your information when you use our AI Voice Agent platform and related services.
CentriCall is developed and operated by Centricone Technologies.
2. Information We Collect
Depending on how you use our services, we may collect:
Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing information
- Account credentials
Call Information
- Incoming and outgoing call details
- Call recordings (where enabled)
- Voice transcripts
- Appointment and booking details
- Customer interactions
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Cookies and analytics data
- Log files
3. How We Use Your Information
We use your information to:
- Deliver AI voice services
- Manage customer accounts
- Schedule appointments
- Send confirmations and notifications
- Improve AI performance
- Monitor system health and security
- Respond to customer support requests
- Comply with legal obligations
4. AI Processing
CentriCall uses Artificial Intelligence to understand, process, and respond to conversations. Voice recordings and transcripts may be processed to provide requested services, improve system accuracy, and enhance customer experience.
5. Call Recording
Where enabled, calls may be recorded for quality assurance, training, compliance, and service improvement. Users are responsible for ensuring that appropriate consent is obtained where required by applicable law.
6. Data Security
We implement industry-standard administrative, technical, and organizational safeguards to protect your information, including encryption, secure authentication, access controls, monitoring, and regular security reviews.
7. Data Sharing
We do not sell your personal information.
Information may be shared only with:
- Authorized service providers
- Cloud hosting providers
- Communication providers
- Payment processors
- Legal authorities where required by law
8. Data Retention
We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
Subject to applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Delete your information
- Export your data
- Withdraw consent where applicable
10. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance security.
11. Third-Party Services
CentriCall may integrate with CRM platforms, communication providers, AI service providers, payment gateways, and other third-party services. Their use of your information is governed by their respective privacy policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.
13. Contact Us
For questions regarding this Privacy Policy, please contact:
Centricone Technologies
Website: https://centriconetechnologies.com