Industries
A Voice Agent for Ecommerce Teams
A voice agent that fields order and returns calls 24/7, tracking shipments, processing returns and exchanges, confirming COD orders, and calling back abandoned carts.
The challenge
Where teams get stuck
Ecommerce teams lose calls to busy lines, after-hours gaps, and voicemail no one returns. Every missed call is a booking, a lead, or a customer left waiting.
We deploy a voice agent that answers every call, books and routes in real time, and syncs straight into the systems you already run.
- “Where's my order?” calls flood support
- Returns and exchanges stall on hold
- COD orders need confirming before they ship
- Abandoned carts go un-followed-up
- Shipping delays spark repeat calls
What your agent does
Calls your agent handles
Orders
Order Status & Tracking
Callers ask where their order is and the agent pulls live tracking, reads back the status, and texts the link, no agent, no hold.
- Live order and shipment lookups
- Proactive delay notifications
Returns
Returns & Exchanges
The agent walks callers through returns and exchanges, issues labels, and logs the reason straight to your store.
- Self-serve returns over the phone
- Exchange and refund routing
Outbound
Confirmation & Recovery
Outbound calls confirm COD orders before dispatch and win back abandoned carts before the sale slips away.
- COD order confirmation calls
- Cart-abandonment follow-ups
Use cases
See what’s possible
Order Status
- Trigger
- Inbound “where's my order?”
- Action
- Look up + read status
Self-served, fewer tickets
Return & Exchange
- Trigger
- Return request call
- Action
- Verify + issue label
Hands-off returns
COD Confirmation
- Trigger
- New COD order
- Action
- Call + confirm or cancel
Fewer failed deliveries
Outcomes you can expect
What changes on your phones
More calls answered, more booked, fewer lost. For ecommerce teams, the difference shows up where it matters most: on your phones.
Fewer support tickets
order and tracking questions answered live, without an agent or hold
More COD orders confirmed
outbound calls verify orders before dispatch and win back abandoned carts
“A call answered on the first ring is the simplest way to win the business, and the easiest one to miss.”
Connect with our experts
Let’s map your calls
We’ll map the calls your ecommerce team handles and pinpoint where a voice agent books the most business.
Book a discovery call